Returns Policy

At Bargello, we want you to be delighted every time you shop with us. You can always return items if they are defective or sent incorrect. Please know that you must provide us a written record of the reason for return or exchange within 24 hours of receiving the item to get the return approval code. Custom, Oversize, Clearance sale or hazardous items cannot be returned. Items that have been used will not be accepted as returns or exchanges. Items which have any stains, emit, body odours or perfume scents, have any kind of marks, damages or water stains will not be accepted for returns or exchanges.

There is no refund for shipping and handling charges.

Returns Policy for Custom Orders:

Garment orders, including custom orders, are crafted based on the measurements, sizes, and specific customization instructions provided by you via our website, email, phone, or fax. Bargello is not responsible for any inaccuracies or dissatisfaction with the final product resulting from the measurements or customization instructions you provide. By placing a custom order, you acknowledge that the final product’s appearance, fit, and style are determined by your specified customizations, and Bargello is not liable for any subjective dissatisfaction with the outcome, including but not limited to design, color, or embellishment choices, provided the product adheres to your instructions.

To ensure transparency, Bargello documents the production process by taking photographs and recording videos of each measurement and customization detail before dispatch. These records are maintained in our library for reference. In the event of a dispute regarding fit or compliance with your instructions, we will review these records to verify that the product was made as specified. Custom orders are final sale and not eligible for returns or exchanges unless the product is defective, incorrect, or does not conform to the documented measurements and customization instructions provided. In such cases, Bargello will offer a free repair or replacement at our discretion. Any claims of non-conformity must be submitted in writing within 24 hours of receiving the order, accompanied by detailed evidence of the issue (e.g., photos clearly showing the defect or discrepancy). Bargello reserves the right to deny claims if our records confirm the product matches the provided specifications.

Custom orders require a non-refundable deposit of 50% of the order value at the time of purchase. This deposit is forfeited if the order is cancelled after production begins (typically 24 hours after payment receipt). Customers must contact Bargello directly to resolve any issues before initiating a dispute or chargeback with PayPal or other payment platforms. Failure to do so may result in additional administrative fees.

Clearance Sale Items:

All items purchased from the Clearance Sale section on Bargello.com are sold on an "as-is" basis. No returns, exchanges, or refunds will be accepted for clearance sale items under any circumstances, including but not limited to issues related to fit, style, color, or minor imperfections. By purchasing clearance sale items, you acknowledge and agree that these items are final sale and have been offered at a discounted price reflecting their as-is condition. Bargello is not responsible for any discrepancies in customer expectations regarding clearance sale items. Please review product descriptions, images, and any listed conditions carefully before making a purchase.

Return Address:

Please note that you must first get the approval code for the return from customer service before returning any item. We will refuse delivery of any package sent to us without prior return approval or return approval code.

Once you have the return approval code from customer service, you can send the items you would like to return or exchange at the following address. Please do not forger to mention the approval code on the package before sending it back. 

Bargello
182-21 150th Avenue
New York
NY 11431
United States

Once the item is received and is found in original and resalable condition, we will issue the refund in 7 days. Refund will be issued in same way the payment was made. 

Fraudulent Disputes and Chargebacks

Bargello reserves the right to take action against fraudulent disputes or chargebacks, including but not limited to claims of non-delivery despite tracking evidence or false claims of defective or incorrect items. Such actions may result in the customer being banned from future purchases and reported to relevant authorities or payment platforms. Bargello maintains detailed records, including tracking information and photographic/video evidence of products before dispatch, to support our position in disputes. Customers engaging in fraudulent activities will be held liable for any associated costs, including legal and administrative fees.